How to Set Up WhatsApp Chatbot Flows That Actually Convert

What is a WhatsApp Chatbot?

A chatbot is an automated conversation that runs on WhatsApp. It can greet customers, answer FAQs, collect information, and hand off to a human when needed.

Your First Chatbot: The Structure

Step 1: Welcome Message

Bot: "Hi! 👋 Welcome to [Your Business]. How can I help?
1. View products
2. Check order status
3. Talk to support
4. Ask a question"

Step 2: Route by Response

• If user selects "1" → Show products
• If user selects "2" → Ask for order ID
• If user selects "3" → Connect to support team
• If user selects "4" → Collect their question

Step 3: Collect Info

Ask qualifying questions: "What's your name?", "What's your budget?", "When do you need this?"

Step 4: Deliver Value or Handoff

Provide answer immediately (FAQ) or hand off to a team member with full context.

Common Mistakes to Avoid

• ❌ Too many menu options (limit to 4)
• ❌ Complicated logic (keep flows simple)
• ❌ No escape route to human support
• ❌ Delayed responses (should be instant)
• ✅ Always give context when handing off to humans

Real Example: E-Commerce Bot

User: Hi
Bot: Welcome to Chidi's Fashion! What do you need?
1. Browse dresses
2. Check order
3. Return/exchange
4. Talk to us
User: 1
Bot: Check out our latest collections: [link]. Want to order? Just reply with the item name!

Build your first bot: Use 1app Grow's visual bot builder — no coding required.