FAQ

A workspace is your company's isolated environment — contacts, campaigns, and billing belong to that team. Users can belong to multiple workspaces if invited.

No. Only one workspace is allowed per company email domain (e.g. @acme.com). If your company already signed up, ask your admin for an invitation instead of using the public signup form.

New workspaces get 7 days with Growth-level features. No payment is required to start. After the trial, subscribe to continue using the hub.

Subscriptions are billed in NGN through 1app. Choose monthly or annual billing on the signup form or in Settings → Billing after login.

Yes. Workspace admins can upgrade or change billing cycle from Settings → Billing, subject to your active subscription rules.

Workspace admins can invite users from Settings → Team. Platform operators use a separate admin account for global settings.

WhatsApp and automations require the Growth plan or higher. Starter includes email and SMS. See the pricing page for a full comparison.

On Growth or Enterprise, go to WhatsApp → Numbers and click "Connect with Meta". You'll sign in with Facebook, pick your phone number, and you're done — no manual token copy-paste.

Lead forms (public URL or API), a deal pipeline, and automatic contact creation. New leads can be enrolled in welcome automations. CRM is on Growth and Enterprise plans.

Yes — connect ad accounts via OAuth on Growth+. Campaign spend, impressions, and clicks sync into the Ads dashboard. Reconnect when tokens expire.

Yes. Every email includes a preference center link where contacts can opt out of specific channels or topics (marketing, newsletters, etc.) instead of unsubscribing from everything.

Yes. Upgrades apply immediately with prorated billing. Downgrades take effect at the end of your current billing period.

Workspaces owned by @1appgo.com accounts are billing-exempt for internal use.